Shipping policy

Shipment processing time

This is not Amazon.com. We are a very small veteran owned business and we strive to provide our customers with good service and great free information and education about the products that we carry through our social media channels. If you appreciate the work that we do and want to support us so that we can continue doing that, then we would appreciate your business and your patience with fulfillment. If you are simply seeking instant gratification, then by all means shop somewhere else. We strive to process all orders are processed within 7 business days or in accordance with timelines listed on product detail pages. Orders which include custom radio programming or services such as licenses are generally subject to extended processing times due to additional handling required.

Order fulfillment will occur on weekends and holidays, however, shipment and delivery is subject to postal service availability. Delays due to high volume of orders or product availability (such as backordered products) will be communicated to the customer via email.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout and are based on dimensions/weight of each order.

Shipment to P.O. boxes or APO/FPO addresses

We CAN ship to P.O. Boxes and APO/FPO addresses.

Shipment confirmation and order tracking

You will receive a shipment confirmation and order tracking number upon fulfillment of your order via email.

Customs, duties, and taxes

Mojave Repeater LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Licensing Requirements

Customers are responsible for appropriate FCC licensing as applicable to the equipment purchased. Mojave Repeater LLC is not responsible for any misuse of equipment. Mojave Repeater LLC offers licensing services the through web store.

Damages

Mojave Repeater LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim with the carrier. Please save all packaging material and damaged goods before filing a claim.